{"id":18772,"date":"2025-09-19T12:41:15","date_gmt":"2025-09-19T10:41:15","guid":{"rendered":"https:\/\/passporterapp.com\/pt\/blog\/?p=18772"},"modified":"2025-10-24T09:55:14","modified_gmt":"2025-10-24T07:55:14","slug":"cancelar-plano-ultra-saily","status":"publish","type":"post","link":"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/","title":{"rendered":"Como cancelar o Plano Ultra da Saily?"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;18772&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;Como cancelar o Plano Ultra da Saily?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best}&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n\n<p><strong>Precisas<\/strong>&nbsp;<strong><em>cancelar o Plano Ultra da Saily<\/em><\/strong><strong>&nbsp;e n\u00e3o sabes por onde come\u00e7ar?<\/strong>&nbsp;Tranquilo: o processo \u00e9&nbsp;<strong>100% digital, r\u00e1pido e seguro.<\/strong>&nbsp;Aqui&nbsp;<strong>sugerimos<\/strong>&nbsp;a ordem de passos para&nbsp;<strong>evitares cortes de liga\u00e7\u00e3o<\/strong>,&nbsp;<strong>manteres o teu WhatsApp<\/strong>&nbsp;e&nbsp;<strong>fechares a subscri\u00e7\u00e3o<\/strong>&nbsp;sem sobressaltos. Al\u00e9m disso,&nbsp;<strong>recomendamos<\/strong>&nbsp;preparar um&nbsp;<strong>plano B<\/strong>&nbsp;para continuares com internet enquanto se trata o cancelamento e documentar bem o caso, caso precises de&nbsp;<strong>reembolso<\/strong>.<\/p>\n\n\n\n<p><strong>Objetivo deste guia<\/strong>: que saias do aperto&nbsp;<strong>sem ficares sem dados.<\/strong>&nbsp;Por isso,&nbsp;<strong>sugerimos<\/strong>&nbsp;primeiro&nbsp;<strong>parar a auto-renova\u00e7\u00e3o<\/strong>, depois&nbsp;<strong>confirmar o cancelamento<\/strong>&nbsp;e,&nbsp;<strong>s\u00f3 no final<\/strong>,<strong>&nbsp;eliminar o cart\u00e3o eSIM<\/strong>&nbsp;quando a tua alternativa j\u00e1 estiver a funcionar. Assim,&nbsp;<strong>n\u00e3o ficas perdido<\/strong>&nbsp;em aeroportos, desloca\u00e7\u00f5es ou reuni\u00f5es.<\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">\u6295\u7a3f\u5185\u5bb9<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Quando-convem-cancelar-o-Plano-Ultra-da-Saily\" >Quando conv\u00e9m cancelar o Plano Ultra da Saily?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Sinais-claros-de-que-chegou-o-momento-de-cancelar\" >Sinais claros de que chegou o momento&nbsp;de cancelar:<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Passos-rapidos-para-cancelar-o-Plano-Ultra-da-Saily-pela-app\" >Passos r\u00e1pidos para cancelar o Plano Ultra da Saily pela app<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Em-iOS-atalho-util\" >Em iOS (atalho \u00fatil)<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Em-Android-atalho-util\" >Em Android (atalho \u00fatil)<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Como-desativar-a-auto-renovacao-e-por-que-faze-lo-primeiro\" >Como desativar a auto-renova\u00e7\u00e3o e por que faz\u00ea-lo primeiro?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily\" >O que acontece aos teus dados ap\u00f3s cancelar o Plano Ultra da Saily?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Politica-de-reembolsos-como-pedir-devolucao\" >Pol\u00edtica de reembolsos: como pedir devolu\u00e7\u00e3o<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Como-apagar-o-eSIM-sem-perder-WhatsApp-nem-chamadas\" >Como apagar o eSIM sem perder WhatsApp nem chamadas<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Nao-consegues-partilhar-Internet-hotspot\" >N\u00e3o consegues partilhar Internet (hotspot)?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Diagnostico-expresso-antes-de-cancelar-check-tecnico-em-3-minutos\" >Diagn\u00f3stico expresso antes de cancelar: check t\u00e9cnico em 3 minutos<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Problemas-tipicos-e-solucoes\" >Problemas t\u00edpicos e solu\u00e7\u00f5es<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-13\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Alternativa-global-imediata-se-precisares-de-conexao-no-momento\" >Alternativa global imediata se precisares de conex\u00e3o&nbsp;no momento<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-14\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Como-mudar-sem-cortes-fluxo-recomendado\" >Como mudar sem cortes: fluxo recomendado<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-15\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Vais-viajar-para-Brasil-ou-outros-destinos-especiais\" >Vais viajar para Brasil ou outros destinos especiais?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-16\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Checklist-antes-de-cancelar-o-Plano-Ultra-da-Saily\" >Checklist antes de cancelar o Plano Ultra da Saily<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-17\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Erros-comuns-a-evitar\" >Erros comuns a evitar<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-18\" href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/cancelar-plano-ultra-saily\/#Perguntas-frequentes\" >Perguntas frequentes<\/a><\/li><\/ul><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-cuando-conviene-cancelar-el-plan-ultra-de-saily\"><span class=\"ez-toc-section\" id=\"Quando-convem-cancelar-o-Plano-Ultra-da-Saily\"><\/span><strong>Quando conv\u00e9m cancelar o Plano Ultra da Saily?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Conv\u00e9m<\/strong>&nbsp;<strong><em>cancelar o Plano Ultra da Saily<\/em><\/strong>&nbsp;<strong>quando o servi\u00e7o n\u00e3o encaixa na tua rota, no teu consumo ou nas tuas necessidades (por exemplo, hotspot garantido ou velocidade constante).<\/strong>&nbsp;Tamb\u00e9m faz sentido se<strong>&nbsp;n\u00e3o vais usar a suite de seguran\u00e7a<\/strong>&nbsp;que vem com o plano e preferes uma mensalidade mais simples.&nbsp;<strong>Antes de cancelar<\/strong>, sugerimos testar:&nbsp;<strong>rein\u00edcio<\/strong>,&nbsp;<strong>roaming ativo<\/strong>,&nbsp;<strong>sele\u00e7\u00e3o manual de operador<\/strong>,&nbsp;<strong>reposi\u00e7\u00e3o de defini\u00e7\u00f5es de rede<\/strong>&nbsp;e&nbsp;<strong>reinstala\u00e7\u00e3o por QR<\/strong>. Muitas incid\u00eancias&nbsp;<strong>resolvem-se assim<\/strong>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"Quando cancelar o Plano Ultra da Saily\" class=\"wp-image-18775\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Quando-cancelar-o-Plano-Ultra-da-Saily.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-senales-claras-de-que-ha-llegado-el-momento-de-hacer-cancelacion\"><span class=\"ez-toc-section\" id=\"Sinais-claros-de-que-chegou-o-momento-de-cancelar\"><\/span><strong>Sinais claros de que chegou o momento<\/strong>&nbsp;de cancelar:<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Cortes frequentes ou velocidade muito baixa<\/strong>, mesmo ap\u00f3s reinstalar e mudar de operador.<\/li>\n\n\n\n<li><strong>Precisas de hotspot para trabalhar<\/strong>&nbsp;e o teu plano limita-o no destino.<\/li>\n\n\n\n<li><strong>Rota multipa\u00eds<\/strong>&nbsp;que n\u00e3o est\u00e1 totalmente coberta e obriga-te a mudar de plano a meio da viagem.<\/li>\n\n\n\n<li><strong>Apoio ao cliente<\/strong>&nbsp;que n\u00e3o consegue estabilizar o teu caso ap\u00f3s 24\u201348 h, mesmo com provas completas.<\/li>\n<\/ul>\n\n\n\n<p>Se te rev\u00eas em dois ou mais pontos,&nbsp;<strong>recomendamos<\/strong>&nbsp;fechar o ciclo com ordem e avan\u00e7ar para um plano alternativo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-pasos-rapidos-para-cancelar-desde-la-app-el-plan-ultra-saily\"><span class=\"ez-toc-section\" id=\"Passos-rapidos-para-cancelar-o-Plano-Ultra-da-Saily-pela-app\"><\/span><strong>Passos r\u00e1pidos para cancelar o Plano Ultra da Saily pela app<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>A forma mais direta de<\/strong>&nbsp;<strong><em>cancelar o Plano Ultra da Saily<\/em><\/strong>&nbsp;<strong>\u00e9 atrav\u00e9s da app<\/strong>:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Abre a app<\/strong>&nbsp;e entra em&nbsp;<strong>\u201cGest\u00e3o do plano\u201d<\/strong>.<\/li>\n\n\n\n<li>Toca em<strong>&nbsp;\u201cCancelar subscri\u00e7\u00e3o\u201d<\/strong>&nbsp;ou<strong>&nbsp;\u201cDesativar auto-renova\u00e7\u00e3o\u201d.<\/strong><\/li>\n\n\n\n<li><strong>Confirma<\/strong>&nbsp;o pedido (normalmente&nbsp;<strong>mant\u00e9ns os dados<\/strong>&nbsp;at\u00e9 ao fim do per\u00edodo pago).<\/li>\n\n\n\n<li><strong>Desativa a linha eSIM<\/strong>&nbsp;nas Defini\u00e7\u00f5es&nbsp;<strong>apenas quando<\/strong>&nbsp;a tua alternativa j\u00e1 estiver operacional.<\/li>\n\n\n\n<li><strong>Elimina o perfil eSIM<\/strong>&nbsp;no final para evitares reconex\u00f5es acidentais.<\/li>\n<\/ol>\n\n\n\n<p><strong>Sugest\u00e3o<\/strong>: guarda a&nbsp;<strong>confirma\u00e7\u00e3o do cancelamento<\/strong>&nbsp;(captura ou email) com a&nbsp;<strong>data de corte<\/strong>&nbsp;anotada.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-en-ios-atajo-util\"><span class=\"ez-toc-section\" id=\"Em-iOS-atalho-util\"><\/span><strong>Em iOS (atalho \u00fatil)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>Defini\u00e7\u00f5es \u2192 Dados m\u00f3veis \u2192 (teu eSIM) Desativar linha.<\/strong>Para eliminar de vez:&nbsp;<strong>Defini\u00e7\u00f5es \u2192 Geral \u2192 Informa\u00e7\u00f5es \u2192 Planos de dados \u2192&nbsp;<\/strong>Eliminar plano (faz apenas depois de teres outro eSIM ativo).<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-en-android-atajo-util\"><span class=\"ez-toc-section\" id=\"Em-Android-atalho-util\"><\/span><strong>Em Android (atalho \u00fatil)<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p><strong>Defini\u00e7\u00f5es \u2192 Rede e Internet \u2192 SIM \u2192 Desativar eSIM.<br><\/strong>Para eliminar:&nbsp;<strong>Defini\u00e7\u00f5es \u2192 SIMs \u2192 (teu eSIM) \u2192 Eliminar<\/strong>&nbsp;(faz&nbsp;<strong>no final<\/strong>, tal como em iOS).<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-como-desactivar-la-auto-renovacion-y-por-que-hacerlo-primero\"><span class=\"ez-toc-section\" id=\"Como-desativar-a-auto-renovacao-e-por-que-faze-lo-primeiro\"><\/span><strong>Como desativar a auto-renova\u00e7\u00e3o e por que faz\u00ea-lo primeiro?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Recomendamos parar a auto-renova\u00e7\u00e3o antes de tudo.<\/strong>&nbsp;Assim, evitas que seja&nbsp;<strong>cobrado o ciclo seguinte<\/strong>, ganhas&nbsp;<strong>margem<\/strong>&nbsp;para testar outra op\u00e7\u00e3o em paralelo e decides&nbsp;<strong>sem pressa<\/strong>&nbsp;se continuas at\u00e9 ao fim do m\u00eas ou se cortas assim que a tua alternativa estiver pronta. Al\u00e9m disso, consegues&nbsp;<strong>aproveitar<\/strong>&nbsp;a parte do servi\u00e7o j\u00e1 paga sem sustos.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se te interessa obter um eSIM com&nbsp;<strong>plano de dados ilimitados<\/strong>&nbsp;e cobertura global, podes faz\u00ea-lo aqui com&nbsp;<a href=\"http:\/\/holafly.sjv.io\/Z6D9Wz\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Holafly Plans<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-que-pasa-con-tus-datos-tras-cancelar-el-plan-ultra-saily\"><span class=\"ez-toc-section\" id=\"O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily\"><\/span><strong>O que acontece aos teus dados ap\u00f3s cancelar o Plano Ultra da Saily?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Depois de&nbsp;<em>cancelares o Plano Ultra da Saily<\/em>, o normal \u00e9 o plano continuar ativo at\u00e9 ao fim do per\u00edodo j\u00e1 pago.<\/strong>&nbsp;Ou seja, n\u00e3o se corta no instante, salvo se pedires corte imediato ou apagares o cart\u00e3o eSIM. Por isso,&nbsp;<strong>recomendamos<\/strong>&nbsp;manter o cart\u00e3o eSIM&nbsp;<strong>ativo<\/strong>&nbsp;e&nbsp;<strong>programar<\/strong>&nbsp;a mudan\u00e7a para a tua nova linha&nbsp;<strong>apenas no fecho<\/strong>&nbsp;do ciclo. Dessa forma,&nbsp;<strong>n\u00e3o ficas sem liga\u00e7\u00e3o<\/strong>&nbsp;enquanto esperas o voo, fazes o check-in ou envias um trabalho.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"O que acontece aos teus dados ap\u00f3s cancelar o Plano Ultra da Saily\" class=\"wp-image-18774\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/O-que-acontece-aos-teus-dados-apos-cancelar-o-Plano-Ultra-da-Saily.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-politica-de-reembolsos-como-solicitar-una-devolucion\"><span class=\"ez-toc-section\" id=\"Politica-de-reembolsos-como-pedir-devolucao\"><\/span><strong>Pol\u00edtica de reembolsos: como pedir devolu\u00e7\u00e3o<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Se cancelas por incid\u00eancias t\u00e9cnicas, documenta o teu caso antes de fechar:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Modelo do telem\u00f3vel<\/strong>,&nbsp;<strong>iOS\/Android<\/strong>,&nbsp;<strong>EID<\/strong>,&nbsp;<strong>pa\u00eds\/cidade<\/strong>.<\/li>\n\n\n\n<li><strong>Capturas<\/strong>: estado do eSIM, roaming ativo, operador ligado, consumo.<\/li>\n\n\n\n<li><strong>Passos testados<\/strong>: reinstala\u00e7\u00e3o, operador manual, reposi\u00e7\u00e3o de rede, etc.<\/li>\n<\/ul>\n\n\n\n<p><strong>Sugerimos<\/strong>&nbsp;abrir um ticket com formato&nbsp;<strong>\u201cproblema \u2192 passos testados \u2192 evid\u00eancia \u2192 pedido\u201d<\/strong>. Pede&nbsp;<strong>avalia\u00e7\u00e3o do caso<\/strong>&nbsp;e&nbsp;<strong>op\u00e7\u00f5es de compensa\u00e7\u00e3o<\/strong>; guarda&nbsp;<strong>n\u00ba do ticket<\/strong>&nbsp;e todo o hist\u00f3rico. Se no fim cancelares,&nbsp;<strong>solicita revis\u00e3o do reembolso<\/strong>&nbsp;nesse mesmo ticket para que fique registo.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-como-borrar-la-esim-sin-perder-whatsapp-ni-llamadas\"><span class=\"ez-toc-section\" id=\"Como-apagar-o-eSIM-sem-perder-WhatsApp-nem-chamadas\"><\/span><strong>Como apagar o eSIM sem perder WhatsApp nem chamadas<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Para n\u00e3o perderes o WhatsApp nem a verifica\u00e7\u00e3o por SMS, mant\u00e9m o teu SIM f\u00edsico como linha de voz\/SMS e usa o cart\u00e3o eSIM apenas para dados at\u00e9 ao \u00faltimo dia.<\/strong>&nbsp;Depois:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Desativa<\/strong>&nbsp;o eSIM nas Defini\u00e7\u00f5es.<\/li>\n\n\n\n<li>Confirma que&nbsp;<strong>os dados<\/strong>&nbsp;entram pela tua nova linha.<\/li>\n\n\n\n<li><strong>Elimina<\/strong>&nbsp;o perfil eSIM.<\/li>\n\n\n\n<li>Abre o&nbsp;<strong>WhatsApp<\/strong>&nbsp;e verifica que tudo continua OK (n\u00e3o deves re-verificar se mant\u00e9ns o n\u00famero).<\/li>\n<\/ol>\n\n\n\n<p>Para d\u00favidas recorrentes, aqui tens guias pr\u00e1ticas (basta usar uma vez cada recurso):<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>WhatsApp com eSIM<\/strong>:&nbsp;<a href=\"https:\/\/passporterapp.com\/pt\/blog\/travels\/whatsapp-funciona-saily-esim\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>WhatsApp eSIM Saily<\/strong><\/a><\/li>\n\n\n\n<li><strong>Chamadas de voz com eSIM de dados<\/strong>:&nbsp;<a href=\"https:\/\/passporterapp.com\/pt\/blog\/travels\/chamadas-saily-esim-2\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>chamadas eSIM Saily<\/strong><\/a><\/li>\n\n\n\n<li><strong>Resenha eSIM da Nomad<\/strong>: <strong><a href=\"https:\/\/passporterapp.com\/pt\/blog\/opiniao\/nomad-opiniao\/\" target=\"_blank\" rel=\"noreferrer noopener\">resenha eSIM da Nomad<\/a><\/strong><\/li>\n\n\n\n<li><strong>Compara\u00e7\u00e3o Airalo vs Holafly<\/strong>: <strong><a href=\"https:\/\/passporterapp.com\/pt\/blog\/esim\/airalo-holafly\/\">compara\u00e7\u00e3o Airalo vs Holafly<\/a><\/strong><\/li>\n\n\n\n<li><strong>Resenha do Plan Ultra da Saily<\/strong>: <strong><a href=\"https:\/\/passporterapp.com\/pt\/blog\/travels\/analise-plano-ultra-saily\/\">resenha do Plan Ultra da Saily<\/a><\/strong><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-no-puedes-compartir-internet-hotspot\"><span class=\"ez-toc-section\" id=\"Nao-consegues-partilhar-Internet-hotspot\"><\/span><strong>N\u00e3o consegues partilhar Internet (hotspot)?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Se trabalhas com port\u00e1til ou tablet, o tethering \u00e9 essencial.<\/strong>&nbsp;Alguns planos&nbsp;<strong>limitam<\/strong>&nbsp;o ponto de acesso por pa\u00eds\/uso,&nbsp;<strong>por isso<\/strong>&nbsp;confirma primeiro a&nbsp;<strong>pol\u00edtica<\/strong>. Depois ajusta o telem\u00f3vel: ativa&nbsp;<strong>Ponto de acesso pessoal<\/strong>&nbsp;(iOS) ou&nbsp;<strong>Partilhar \/Vincula\u00e7\u00e3o de Internet<\/strong>&nbsp;(Android), verifica o&nbsp;<strong>APN por defeito<\/strong>&nbsp;e reinicia.&nbsp;<strong>Passo a passo aqui:<\/strong>&nbsp;<strong>eSIM Saily ponto de acesso.<\/strong><a href=\"https:\/\/passporterapp.com\/es\/blog\/esim\/esim-saily-punto-acceso\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><strong>Tip<\/strong>: se o teu dia depende do hotspot,&nbsp;<strong>pede confirma\u00e7\u00e3o por escrito<\/strong>&nbsp;de que est\u00e1 permitido no teu destino.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-diagnostico-expres-antes-de-cancelar-check-tecnico-en-3-minutos\"><span class=\"ez-toc-section\" id=\"Diagnostico-expresso-antes-de-cancelar-check-tecnico-em-3-minutos\"><\/span><strong>Diagn\u00f3stico expresso antes de cancelar: check t\u00e9cnico em 3 minutos<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Sugerimos esta ordem<\/strong>&nbsp;para n\u00e3o saltar nada:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Roaming e linha eSIM ATIVOS<\/strong>; modo avi\u00e3o 10\u201315 s e rein\u00edcio do dispositivo.<\/li>\n\n\n\n<li><strong>Operador autom\u00e1tico<\/strong>; se n\u00e3o ligar,&nbsp;<strong>operador manual<\/strong>&nbsp;e testar outra rede local.<\/li>\n\n\n\n<li><strong>APN por defeito<\/strong>&nbsp;aplicado; rep\u00f5e&nbsp;<strong>defini\u00e7\u00f5es de rede<\/strong>&nbsp;e valida de novo.<\/li>\n\n\n\n<li><strong>Consumo de alta velocidade<\/strong>: se o plano reduz ap\u00f3s certo limite, notar\u00e1s quebra brusca.<\/li>\n\n\n\n<li><strong>Reinstala\u00e7\u00e3o limpa:<\/strong>&nbsp;apaga o eSIM, desliga\/religa e&nbsp;<strong>reinstala por QR<\/strong>.<\/li>\n\n\n\n<li><strong>Teste de velocidade<\/strong>&nbsp;no exterior; descarrega&nbsp;<strong>mapas e tradu\u00e7\u00f5es offline<\/strong>&nbsp;para o dia.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-problemas-tipicos-y-soluciones\"><span class=\"ez-toc-section\" id=\"Problemas-tipicos-e-solucoes\"><\/span><strong>Problemas t\u00edpicos e solu\u00e7\u00f5es<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Para poupares tempo<\/strong>, esta tabela resume os problemas mais comuns e a solu\u00e7\u00e3o imediata. L\u00ea-a da esquerda para a direita:&nbsp;<strong>sintoma \u2192 causa prov\u00e1vel \u2192 o que fazer j\u00e1<\/strong>.&nbsp;<strong>Sugerimos<\/strong>&nbsp;seguir os passos pela ordem e, se o problema continuar,<strong>&nbsp;contactar o suporte<\/strong>&nbsp;com capturas de ecr\u00e3 e o EID.<\/p>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>Sintoma<\/strong><\/td><td><strong>Causa prov\u00e1vel<\/strong><\/td><td><strong>O que fazer j\u00e1<\/strong><\/td><\/tr><tr><td>Sem sinal \/ \u201cSem servi\u00e7o\u201d<\/td><td>Perfil eSIM mal carregado \/ rede n\u00e3o ligada<\/td><td>Reinstala eSIM, reinicia; operador manual; verifica roaming<\/td><\/tr><tr><td>Conecta mas n\u00e3o navega<\/td><td>APN\/itiner\u00e2ncia desativados<\/td><td>Ativa itiner\u00e2ncia; rep\u00f5e rede; usa APN por defeito<\/td><\/tr><tr><td>Lentid\u00e3o repentina<\/td><td>Fim da alta velocidade \/ congest\u00e3o<\/td><td>Confirma o consumo, muda de operador manualmente e recorre a op\u00e7\u00f5es offline (mapas\/tradu\u00e7\u00e3o).<\/td><\/tr><tr><td>Hotspot n\u00e3o funciona<\/td><td>pol\u00edtica do plano \/ ajuste do dispositivo<\/td><td>confirma se o tethering est\u00e1 permitido e configura o ponto de acesso.<\/td><\/tr><tr><td>WhatsApp n\u00e3o recebe c\u00f3digos<\/td><td>Prioridade da SIM \/ dual SIM mal definida<\/td><td>Mant\u00e9m a tua SIM f\u00edsica para verifica\u00e7\u00e3o e deixa o eSIM apenas para dados<\/td><\/tr><tr><td>Chamadas n\u00e3o dispon\u00edveis<\/td><td>eSIM de dados sem voz<\/td><td>Usa apps (VoIP\/WhatsApp) ou um SIM f\u00edsico para chamadas GSM.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p><em>Problemas comuns e solu\u00e7\u00f5es&nbsp;<\/em><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-alternativa-global-inmediata-si-necesitas-conexion-al-momento\"><span class=\"ez-toc-section\" id=\"Alternativa-global-imediata-se-precisares-de-conexao-no-momento\"><\/span><strong>Alternativa global imediata se precisares de conex\u00e3o&nbsp;<\/strong>no momento<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>Se, ap\u00f3s reinstalar e testar operador manual, continuas sem dados, recomendamos ativar um cart\u00e3o eSIM global para n\u00e3o perder a viagem.<\/strong>&nbsp;Com&nbsp;<strong>ativa\u00e7\u00e3o 100% por QR<\/strong>,&nbsp;<strong>dados ilimitados na pr\u00e1tica<\/strong>&nbsp;e&nbsp;<strong>apoio 24\/7 em portugu\u00eas<\/strong>,<a href=\"http:\/\/holafly.sjv.io\/Z6D9Wz\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>&nbsp;Holafly Plans eSIM internacional<\/strong><\/a>&nbsp;mant\u00e9m-te&nbsp;<strong>online em minutos<\/strong>&nbsp;enquanto tratas do cancelamento ou da mudan\u00e7a de plano.&nbsp;<strong>Al\u00e9m disso<\/strong>, a troca \u00e9 limpa: adicionas o eSIM como<strong>&nbsp;linha secund\u00e1ria de dados<\/strong>, mant\u00e9ns o teu&nbsp;<strong>n\u00famero para WhatsApp<\/strong>&nbsp;e podes deixar o&nbsp;<strong>SIM f\u00edsico<\/strong>&nbsp;apenas para<strong>&nbsp;chamadas\/SMS.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Se te interessa obter um eSIM com&nbsp;<strong>plano de dados ilimitados<\/strong>&nbsp;e cobertura global, podes faz\u00ea-lo aqui com&nbsp;<a href=\"http:\/\/holafly.sjv.io\/Z6D9Wz\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Holafly Plans<\/strong><\/a>.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"Alternativa global de conexao imediata\" class=\"wp-image-18773\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/pt\/blog\/wp-content\/uploads\/2025\/09\/Alternativa-global-de-conexao-imediata.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-como-conmutar-sin-cortes-flujo-recomendado\"><span class=\"ez-toc-section\" id=\"Como-mudar-sem-cortes-fluxo-recomendado\"><\/span><strong>Como mudar sem cortes: fluxo recomendado<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Descarrega o QR<\/strong>&nbsp;e guarda&nbsp;<strong>offline<\/strong>&nbsp;(ficheiros\/galeria).<\/li>\n\n\n\n<li><strong>Instala e ativa<\/strong>&nbsp;o eSIM ao aterrar ou quando a rede atual cair.<\/li>\n\n\n\n<li>Define a nova eSIM como&nbsp;<strong>\u201cDados m\u00f3veis\u201d<\/strong>&nbsp;e deixa o SIM f\u00edsico para&nbsp;<strong>voz\/SMS<\/strong>.<\/li>\n\n\n\n<li><strong>Ativa itiner\u00e2ncia<\/strong>&nbsp;e, se demorar,&nbsp;<strong>usa operador manual.<\/strong><\/li>\n\n\n\n<li><strong>Testa em 60 s<\/strong>: mapa, videochamada curta e&nbsp;<strong>hotspot<\/strong>&nbsp;com port\u00e1til.<\/li>\n<\/ol>\n\n\n\n<p><strong>Conselhos extra<\/strong>: n\u00e3o apagues o eSIM anterior at\u00e9 confirmar que o novo&nbsp;<strong>funciona<\/strong>; desativa&nbsp;<strong>atualiza\u00e7\u00f5es autom\u00e1ticas<\/strong>&nbsp;em dados e adia c\u00f3pias na cloud at\u00e9 teres Wi-Fi.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-vas-a-viajar-a-marruecos-u-otros-destinos-especiales\"><span class=\"ez-toc-section\" id=\"Vais-viajar-para-Brasil-ou-outros-destinos-especiais\"><\/span><strong>Vais viajar para Brasil ou outros destinos especiais?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p><strong>H\u00e1 pa\u00edses com redes e acordos particulares<\/strong>&nbsp;onde conv\u00e9m ir preparado: instalar o eSIM antes de voar, guardar o<strong>&nbsp;QR offline<\/strong>, descarregar&nbsp;<strong>mapas\/tradu\u00e7\u00f5es<\/strong>&nbsp;e ter o&nbsp;<strong>EID<\/strong>&nbsp;\u00e0 m\u00e3o.&nbsp;<strong>Ao aterrar<\/strong>, ativa itiner\u00e2ncia e, se n\u00e3o ligar,&nbsp;<strong>testa operador manual.<\/strong>&nbsp;Para<strong>&nbsp;dicas por regi\u00e3o, operadores locais e defini\u00e7\u00f5es<\/strong>, come\u00e7a por estes guias atualizados:&nbsp;<a href=\"https:\/\/passporterapp.com\/pt\/blog\/brasil\/esim-brasil-internet\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Internet em Brasil com eSIM<\/strong><\/a>, <strong><a href=\"https:\/\/passporterapp.com\/pt\/blog\/republica-dominicana\/esim-republica-dominicana\/\" target=\"_blank\" rel=\"noreferrer noopener\">Internet na Rep\u00fablica Dominicana com eSIM<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-checklist-antes-de-cancelar-plan-ultra-saily\"><span class=\"ez-toc-section\" id=\"Checklist-antes-de-cancelar-o-Plano-Ultra-da-Saily\"><\/span><strong>Checklist antes de cancelar o Plano Ultra da Saily<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Auto-renova\u00e7\u00e3o desativada<\/strong>&nbsp;e&nbsp;<strong>data de corte<\/strong>&nbsp;anotada.<\/li>\n\n\n\n<li><strong>Plano alternativo comprado<\/strong>&nbsp;e&nbsp;<strong>QR guardado offline.<\/strong><\/li>\n\n\n\n<li><strong>Compatibilidade eSIM<\/strong>&nbsp;confirmada no teu telem\u00f3vel.<\/li>\n\n\n\n<li><strong>Hotspot e WhatsApp testados<\/strong>&nbsp;na nova linha.<\/li>\n\n\n\n<li><strong>Capturas<\/strong>&nbsp;de defini\u00e7\u00f5es e&nbsp;<strong>EID<\/strong>&nbsp;guardados para suporte.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-errores-comunes-que-conviene-evitar\"><span class=\"ez-toc-section\" id=\"Erros-comuns-a-evitar\"><\/span><strong>Erros comuns a evitar<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Apagar o eSIM antes de tempo.<\/strong>&nbsp;ativa primeiro a alternativa,&nbsp;<strong>depois<\/strong>&nbsp;apaga.<\/li>\n\n\n\n<li><strong>N\u00e3o guardar o QR.<\/strong>&nbsp;Sem liga\u00e7\u00e3o, precisar\u00e1s do c\u00f3digo&nbsp;<strong>offline<\/strong>.<\/li>\n\n\n\n<li><strong>Esquecer o APN por defeito.<\/strong>&nbsp;For\u00e7ar um errado impede navega\u00e7\u00e3o.<\/li>\n\n\n\n<li><strong>N\u00e3o testar operador manual<\/strong>&nbsp;Mudar de rede local&nbsp;<strong>costuma salvar o dia<\/strong>.<\/li>\n\n\n\n<li><strong>N\u00e3o documentar o caso<\/strong>&nbsp;Sem provas, o reembolso complica.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-preguntas-frecuentes\"><span class=\"ez-toc-section\" id=\"Perguntas-frequentes\"><\/span><strong>Perguntas frequentes<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1761291219146\"><strong class=\"schema-faq-question\"><strong>Corta-se a internet no instante ao cancelar?<\/strong><\/strong> <p class=\"schema-faq-answer\">Normalmente\u00a0<strong>n\u00e3o<\/strong>. Mant\u00e9ns dados at\u00e9<strong>\u00a0fim do ciclo<\/strong>\u00a0pago, salvo corte imediato ou se apagares o eSIM.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761291222711\"><strong class=\"schema-faq-question\"><strong>\u00c9 obrigat\u00f3rio eliminar o eSIM ao cancelar?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>N\u00e3o<\/strong>. Podes\u00a0<strong>apenas desativ\u00e1-lo<\/strong>\u00a0e elimin\u00e1-lo\u00a0<strong>no fim<\/strong>, quando a alternativa j\u00e1 estiver ativa.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761291223968\"><strong class=\"schema-faq-question\"><strong>Posso pedir reembolso se tive falhas?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>Depende.\u00a0<\/strong>Documenta bem (capturas, EID, testes) e pede\u00a0<strong>revis\u00e3o<\/strong>; assim aumentas as hip\u00f3teses.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761291224814\"><strong class=\"schema-faq-question\"><strong>Perco o meu WhatsApp?<\/strong><\/strong> <p class=\"schema-faq-answer\"><strong>N\u00e3o<\/strong>. O WhatsApp est\u00e1 ligado ao teu\u00a0<strong>n\u00famero<\/strong>. Mant\u00e9m o SIM principal para<strong>\u00a0SMS\/voz<\/strong>\u00a0e usa a nova eSIM para\u00a0<strong>dados<\/strong>.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1761292486834\"><strong class=\"schema-faq-question\"><strong>E o iMessage\/FaceTime?<\/strong><\/strong> <p class=\"schema-faq-answer\">Normalmente<strong>\u00a0mant\u00eam-se ativos<\/strong>\u00a0se n\u00e3o mudares de n\u00famero. Se aparecer aviso, desativa\/ativa iMessage e FaceTime com Wi-Fi.<\/p> <\/div> <\/div>\n\n\n\n<p><strong><em>Cancelar o Plano Ultra da Saily<\/em>&nbsp;\u00e9 simples se seguires a ordem certa<\/strong>: primeiro&nbsp;<strong>auto-renova\u00e7\u00e3o<\/strong>, depois&nbsp;<strong>confirmar cancelamento<\/strong>&nbsp;e,&nbsp;<strong>s\u00f3 no final<\/strong>,&nbsp;<strong>eliminar o cart\u00e3o eSIM<\/strong>&nbsp;quando a alternativa j\u00e1 estiver operacional.&nbsp;<strong>N\u00f3s recomendamos<\/strong>&nbsp;priorizar sempre a&nbsp;<strong>continuidade<\/strong>: com o&nbsp;<strong>plano B por QR<\/strong>&nbsp;pronto,&nbsp;<strong>WhatsApp preservado<\/strong>&nbsp;e este checklist,&nbsp;<strong>n\u00e3o perder\u00e1s tempo<\/strong>&nbsp;nem liga\u00e7\u00e3o no meio da viagem.&nbsp;<strong>Diagnostica r\u00e1pido, decide sem bloqueios e prioriza a estabilidade<\/strong>: assim, a tua viagem segue o curso sem que a conectividade dite o ritmo.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Precisas&nbsp;cancelar o Plano Ultra da Saily&nbsp;e n\u00e3o sabes por onde come\u00e7ar?&nbsp;Tranquilo: o processo \u00e9&nbsp;100% digital, r\u00e1pido e seguro.&nbsp;Aqui&nbsp;sugerimos&nbsp;a ordem de passos para&nbsp;evitares cortes de liga\u00e7\u00e3o,&nbsp;manteres o teu WhatsApp&nbsp;e&nbsp;fechares a subscri\u00e7\u00e3o&nbsp;sem sobressaltos. Al\u00e9m disso,&nbsp;recomendamos&nbsp;preparar um&nbsp;plano B&nbsp;para continuares com internet enquanto se trata o cancelamento e documentar bem o caso, caso precises de&nbsp;reembolso. Objetivo deste guia: que saias do aperto&nbsp;sem ficares sem dados.&nbsp;Por isso,&nbsp;sugerimos&nbsp;primeiro&nbsp;parar a auto-renova\u00e7\u00e3o, depois&nbsp;confirmar o cancelamento&nbsp;e,&nbsp;s\u00f3 no final,&nbsp;eliminar o cart\u00e3o eSIM&nbsp;quando a tua alternativa j\u00e1 estiver a funcionar. Assim,&nbsp;n\u00e3o ficas perdido&nbsp;em aeroportos, desloca\u00e7\u00f5es ou reuni\u00f5es. Quando conv\u00e9m cancelar o Plano Ultra da Saily? Conv\u00e9m&nbsp;cancelar o Plano Ultra da Saily&nbsp;quando o servi\u00e7o n\u00e3o encaixa na tua rota, no teu consumo ou nas tuas necessidades (por exemplo, hotspot garantido ou velocidade constante).&nbsp;Tamb\u00e9m faz sentido se&nbsp;n\u00e3o vais usar a suite de seguran\u00e7a&nbsp;que vem com o plano e [&hellip;]<\/p>\n","protected":false},"author":183705639,"featured_media":18777,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1527],"tags":[1515],"class_list":["post-18772","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esim","tag-esim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Como cancelar o plano Ultra da Saily?<\/title>\n<meta name=\"description\" content=\"Quer cancelar seu Plano Ultra Saily? 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