{"id":33352,"date":"2025-10-08T07:04:32","date_gmt":"2025-10-08T05:04:32","guid":{"rendered":"https:\/\/passporterapp.com\/en\/blog\/?p=33352"},"modified":"2025-10-19T18:45:56","modified_gmt":"2025-10-19T16:45:56","slug":"roamless-esim-does-not-work","status":"publish","type":"post","link":"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/","title":{"rendered":"What should I do if my Roamless eSIM is not working?"},"content":{"rendered":"\n\n<div class=\"kk-star-ratings kksr-auto kksr-align-left kksr-valign-top\"\n    data-payload='{&quot;align&quot;:&quot;left&quot;,&quot;id&quot;:&quot;33352&quot;,&quot;slug&quot;:&quot;default&quot;,&quot;valign&quot;:&quot;top&quot;,&quot;ignore&quot;:&quot;&quot;,&quot;reference&quot;:&quot;auto&quot;,&quot;class&quot;:&quot;&quot;,&quot;count&quot;:&quot;0&quot;,&quot;legendonly&quot;:&quot;&quot;,&quot;readonly&quot;:&quot;&quot;,&quot;score&quot;:&quot;0&quot;,&quot;starsonly&quot;:&quot;&quot;,&quot;best&quot;:&quot;5&quot;,&quot;gap&quot;:&quot;4&quot;,&quot;greet&quot;:&quot;Rate this post&quot;,&quot;legend&quot;:&quot;0\\\/5&quot;,&quot;size&quot;:&quot;24&quot;,&quot;title&quot;:&quot;What should I do if my Roamless eSIM is not working?&quot;,&quot;width&quot;:&quot;0&quot;,&quot;_legend&quot;:&quot;{score}\\\/{best}&quot;,&quot;font_factor&quot;:&quot;1.25&quot;}'>\n            \n<div class=\"kksr-stars\">\n    \n<div class=\"kksr-stars-inactive\">\n            <div class=\"kksr-star\" data-star=\"1\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"2\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"3\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"4\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" data-star=\"5\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n    \n<div class=\"kksr-stars-active\" style=\"width: 0px;\">\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n            <div class=\"kksr-star\" style=\"padding-right: 4px\">\n            \n\n<div class=\"kksr-icon\" style=\"width: 24px; height: 24px;\"><\/div>\n        <\/div>\n    <\/div>\n<\/div>\n                \n\n<div class=\"kksr-legend\" style=\"font-size: 19.2px;\">\n            <span class=\"kksr-muted\">Rate this post<\/span>\n    <\/div>\n    <\/div>\n\n<p>If you&#8217;ve reached your new destination and the&nbsp;<strong>Roamless eSIM isn&#8217;t working<\/strong>, it&#8217;s normal to feel confused: Did I do something wrong, or is it the service&#8217;s fault? Don\u2019t worry, it\u2019s usually about small details you can fix by checking each possible cause calmly before giving up.&nbsp;<\/p>\n\n\n\n<p>In this guide, we\u2019ve gathered the most frequent causes and practical solutions. We&#8217;ll also explain when it makes sense to contact support to understand what\u2019s behind\u00a0<strong>Roamless eSIM problems<\/strong>. Sometimes it\u2019s the phone itself, other times it\u2019s the local network, or even an activation that didn\u2019t finish because of an unstable Wi-Fi. A small adjustment before considering other options like\u00a0<a href=\"http:\/\/holafly.sjv.io\/MA16qM\" target=\"_blank\" rel=\"noreferrer noopener nofollow\"><strong>Holafly eSIM.<\/strong><\/a><\/p>\n\n\n\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_81 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Post content<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-69d8281468f94\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-69d8281468f94\"  aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#Why-doesnt-the-Roamless-eSIM-activate\" >Why doesn\u2019t the Roamless eSIM activate?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#Common-issues-with-the-Roamless-eSIM\" >Common issues with the Roamless eSIM&nbsp;<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#I-cant-make-calls-or-send-text-messages\" >I can\u2019t make calls or send text messages&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#Data-connection-is-unstable-in-some-countries\" >Data connection is unstable in some countries&nbsp;<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#It-doesnt-activate-after-installing-the-eSIM\" >It doesn\u2019t activate after installing the eSIM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#Data-usage-turns-out-more-expensive-than-expected\" >Data usage turns out more expensive than expected&nbsp;<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#How-to-fix-a-Roamless-eSIM-that-wont-activate\" >How to fix a Roamless eSIM that won\u2019t activate<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#When-should-you-contact-customer-support\" >When should you contact customer support?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#How-do-I-know-if-my-Roamless-eSIM-is-working\" >How do I know if my Roamless eSIM is working?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/#Frequently-asked-questions-about-Roamless-issues\" >Frequently asked questions about Roamless issues<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-why-doesn-t-the-roamless-esim-activate\"><span class=\"ez-toc-section\" id=\"Why-doesnt-the-Roamless-eSIM-activate\"><\/span><strong>Why doesn\u2019t the Roamless eSIM activate?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Roamless explains that an eSIM may fail to activate for three main reasons:\u00a0<strong>device<\/strong>,\u00a0<strong>network<\/strong>, or\u00a0<strong>settings<\/strong>.\u00a0Although these issues usually resolve quickly, many travellers prefer to play it safe and check\u00a0<strong><a href=\"http:\/\/holafly.sjv.io\/Z6D9Wz\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">Holafly Plans<\/a><\/strong>\u00a0directly.<\/p>\n\n\n\n<p>In practice, this means you should check if your phone supports eSIM and isn\u2019t locked by a carrier. Confirm the profile downloaded and installed with a stable connection, and ensure the phone uses that profile for data with roaming turned on. If activation happened with a&nbsp;<strong>weak Wi-Fi signal<\/strong>, the profile may stop halfway, forcing you to repeat the process.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" data-attachment-id=\"33356\" data-permalink=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/attachment\/problems-activating-esim-roamless\/\" data-orig-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?fit=1721%2C1151&amp;ssl=1\" data-orig-size=\"1721,1151\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Problems activating eSIM Roamless\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?fit=300%2C201&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?fit=1024%2C685&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"problems with Roamless eSIM\" class=\"wp-image-33356\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Problems-activating-eSIM-Roamless.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Other system-related issues can also interfere. On iPhone, for example, make sure the profile shows as \u201c<em>Activated<\/em>\u201d and that&nbsp;<strong>Settings &gt; Mobile Data<\/strong>&nbsp;displays the correct eSIM selected for data.&nbsp;<\/p>\n\n\n\n<p>For Android, choose the right profile under \u201c<em>Mobile Networks<\/em>\u201d, restart, and confirm the APN has reset. This usually restores 4G\/5G when it\u2019s stuck on 3G or offline. These are simple yet crucial steps to move from \u201cnot activating\u201d to \u201cI\u2019ve got internet now\u201d.&nbsp;<\/p>\n\n\n\n<p>Finally,&nbsp;<strong>don\u2019t underestimate the propagation time<\/strong>. Activation isn\u2019t always instant and may take several minutes until the local network recognises the profile. If that happens, restart your phone and try again. If the wait lasts too long after checking everything else, contact support with screenshots of your settings so they can verify the profile status.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-common-issues-with-the-roamless-esim-nbsp\"><span class=\"ez-toc-section\" id=\"Common-issues-with-the-Roamless-eSIM\"><\/span><strong>Common issues with the Roamless eSIM&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When travellers say their Roamless eSIM doesn\u2019t work, the problems are usually very similar. On Trustpilot, the company holds a\u00a0<strong>rating of 3.8 out of 5<\/strong>, a middle score showing both great experiences and critical ones. Something similar happens with other providers, as we mention in\u00a0<a href=\"https:\/\/passporterapp.com\/en\/blog\/viajes\/revolut-esim-review\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>our review of Revolut\u2019s eSIM<\/strong><\/a>.<\/p>\n\n\n\n<p>The most interesting point is that most complaints repeat: trouble making calls, data not activating at first, slow speeds in some countries, and more. Let\u2019s go through the most common cases to understand what might be behind those ratings.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" data-attachment-id=\"33355\" data-permalink=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/attachment\/common-problems-with-esim-roamless\/\" data-orig-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?fit=1721%2C1151&amp;ssl=1\" data-orig-size=\"1721,1151\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Common problems with eSIM Roamless\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?fit=300%2C201&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?fit=1024%2C685&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"Roamless eSIM activation problems\" class=\"wp-image-33355\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Common-problems-with-eSIM-Roamless.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-i-can-t-make-calls-or-send-text-messages-nbsp\"><span class=\"ez-toc-section\" id=\"I-cant-make-calls-or-send-text-messages\"><\/span><strong>I can\u2019t make calls or send text messages<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Many users expect the Roamless eSIM to work like a regular SIM with calls and SMS included. However, this service&nbsp;<strong>doesn\u2019t yet offer text messages or local numbers<\/strong>, and calls only work through its app via VoIP. This causes confusion since, technically, the eSIM works but not in the way some travellers imagine.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-connection-is-unstable-in-some-countries-nbsp\"><span class=\"ez-toc-section\" id=\"Data-connection-is-unstable-in-some-countries\"><\/span><strong>Data connection is unstable in some countries<\/strong>&nbsp;<span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Another frequent Trustpilot comment refers to&nbsp;<strong>network stability<\/strong>. In destinations with good coverage, the connection links fast and browsing works smoothly. However, in others, users report drops, slow speeds, or the need to restart their phones several times. This happens because Roamless relies on local network agreements, and quality isn\u2019t always equal in every country.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-it-doesn-t-activate-after-installing-the-esim\"><span class=\"ez-toc-section\" id=\"It-doesnt-activate-after-installing-the-eSIM\"><\/span><strong>It doesn\u2019t activate after installing the eSIM<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Some travellers follow the steps correctly but still find the eSIM installs without activating. This usually occurs when the profile downloads over weak Wi-Fi or when a carrier setting blocks activation. Generally, reinstalling the eSIM or restarting the device solves the initial block.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-data-usage-turns-out-more-expensive-than-expected-nbsp\"><span class=\"ez-toc-section\" id=\"Data-usage-turns-out-more-expensive-than-expected\"><\/span><strong>Data usage turns out more expensive than expected&nbsp;<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3>\n\n\n\n<p>Roamless offers&nbsp;<strong>pay-per-use and limited data plans<\/strong>. In both cases, prices can be higher than buying a local SIM. Some travellers accept this cost for the convenience of one eSIM across more than 200 countries. Others see it as a drawback, especially in destinations where internet costs very little.&nbsp;<\/p>\n\n\n\n<p>To compare with an option that offers more data capacity, you can read\u00a0<a href=\"https:\/\/passporterapp.com\/en\/blog\/viajes\/opinion-saily-ultra-plan\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>our review of Saily\u2019s Ultra Plan<\/strong><\/a>.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" data-attachment-id=\"33354\" data-permalink=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/attachment\/resolve-esim-roamless\/\" data-orig-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?fit=1721%2C1151&amp;ssl=1\" data-orig-size=\"1721,1151\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Resolve eSIM Roamless\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?fit=300%2C201&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?fit=1024%2C685&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"problems activating Roamless eSIM\" class=\"wp-image-33354\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Resolve-eSIM-Roamless.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-fix-a-roamless-esim-that-won-t-activate\"><span class=\"ez-toc-section\" id=\"How-to-fix-a-Roamless-eSIM-that-wont-activate\"><\/span><strong>How to fix a Roamless eSIM that won\u2019t activate<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>When it seems your Roamless eSIM isn\u2019t working, most issues relate to simple settings anyone can fix without tech skills.&nbsp;<\/p>\n\n\n\n<p>A good starting point is to&nbsp;<strong>check how the eSIM was installed<\/strong>. If the Wi-Fi connection was unstable during the download, activation probably stopped halfway. In that case, reinstall the profile from the Roamless app using a stronger connection. This usually helps the system recognise and activate the eSIM properly.&nbsp;<\/p>\n\n\n\n<p>Another useful step is to&nbsp;<strong>check which line is set as primary<\/strong>&nbsp;for mobile data. On iPhone, open&nbsp;<strong>Settings &gt; Mobile Data<\/strong>&nbsp;and ensure the Roamless eSIM is active. On Android, you\u2019ll find it under Mobile Networks or SIM and Mobile Data. Confusion here may make your phone connect to the physical SIM or another eSIM, preventing the new one from activating.&nbsp;<\/p>\n\n\n\n<p><strong>Restarting the phone<\/strong>&nbsp;also remains a classic fix that rarely fails. Although basic, switching the device off and on often helps the local network detect and assign the profile correctly. Turning flight mode on and off forces the phone to search for networks again, restoring the connection.&nbsp;<\/p>\n\n\n\n<p>Finally, if nothing else works,&nbsp;<strong>check the APN (Access Point Name)<\/strong>. Usually, Roamless configures this automatically, but sometimes it\u2019s empty or incorrect. We recommend entering your network settings and adding the APN manually.&nbsp;<\/p>\n\n\n\n<p>This can make the difference between no data and a normal connection. In practice, these steps solve almost every issue with the Roamless eSIM. Many users find that after these basic checks, the service starts working.\u00a0If you want to compare it with another real-tested option, read\u00a0<a href=\"https:\/\/passporterapp.com\/en\/blog\/viajes\/revolut-vs-holafly\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>our Revolut vs Holafly comparison<\/strong><\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-when-should-you-contact-customer-support\"><span class=\"ez-toc-section\" id=\"When-should-you-contact-customer-support\"><\/span><strong>When should you contact customer support?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes, even after checking everything, your Roamless eSIM still doesn\u2019t work, and you\u2019ll need help. The company itself advises contacting support if installation fails several times, the profile shows as active but there\u2019s no data connection, or usage doesn\u2019t match what the app shows.&nbsp;<\/p>\n\n\n\n<p>You should also contact them if you\u2019ve had&nbsp;<strong>no service for over 30 minutes after arriving<\/strong>&nbsp;at your destination. Sometimes local networks take a bit to recognise the eSIM, but if the wait lasts too long, something in your account might not be set correctly. In these cases, take screenshots of your network settings and eSIM status so support can find the issue faster.&nbsp;<\/p>\n\n\n\n<p>The good thing is that Roamless offers&nbsp;<strong>support directly through its app<\/strong>. You don\u2019t need to look for emails or external forms. Just open the chat, explain the problem, and they\u2019ll guide you or reissue your eSIM profile if needed.&nbsp;<\/p>\n\n\n\n<p>Still, you might want to consider other options. Here\u2019s\u00a0<a href=\"https:\/\/passporterapp.com\/en\/blog\/viajes\/best-esim-digital-nomads\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>our review of the best eSIMs for digital nomads<\/strong><\/a>, where we analyse its performance across different destinations.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"685\" data-attachment-id=\"33353\" data-permalink=\"https:\/\/passporterapp.com\/en\/blog\/esim\/roamless-esim-does-not-work\/attachment\/contact-customer-service\/\" data-orig-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?fit=1721%2C1151&amp;ssl=1\" data-orig-size=\"1721,1151\" data-comments-opened=\"1\" data-image-meta=\"{&quot;aperture&quot;:&quot;0&quot;,&quot;credit&quot;:&quot;&quot;,&quot;camera&quot;:&quot;&quot;,&quot;caption&quot;:&quot;&quot;,&quot;created_timestamp&quot;:&quot;0&quot;,&quot;copyright&quot;:&quot;&quot;,&quot;focal_length&quot;:&quot;0&quot;,&quot;iso&quot;:&quot;0&quot;,&quot;shutter_speed&quot;:&quot;0&quot;,&quot;title&quot;:&quot;&quot;,&quot;orientation&quot;:&quot;0&quot;}\" data-image-title=\"Contact customer service\" data-image-description=\"\" data-image-caption=\"\" data-medium-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?fit=300%2C201&amp;ssl=1\" data-large-file=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?fit=1024%2C685&amp;ssl=1\" src=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service-1024x685.webp?resize=1024%2C685&#038;ssl=1\" alt=\"Esim roamless frequent issues\" class=\"wp-image-33353\" srcset=\"https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?resize=1024%2C685&amp;ssl=1 1024w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?resize=300%2C200&amp;ssl=1 300w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?resize=768%2C514&amp;ssl=1 768w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?resize=1536%2C1027&amp;ssl=1 1536w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?resize=1140%2C762&amp;ssl=1 1140w, https:\/\/i0.wp.com\/passporterapp.com\/en\/blog\/wp-content\/uploads\/2025\/10\/Contact-customer-service.webp?w=1721&amp;ssl=1 1721w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-do-i-know-if-my-roamless-esim-is-working\"><span class=\"ez-toc-section\" id=\"How-do-I-know-if-my-Roamless-eSIM-is-working\"><\/span><strong>How do I know if my Roamless eSIM is working?<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Sometimes, the doubt is whether your Roamless eSIM is active or not. The most direct way is to&nbsp;<strong>check the signal icon on your phone<\/strong>. If you\u2019re connected to 4G or 5G and can open web pages or travel apps, everything\u2019s fine.&nbsp;<\/p>\n\n\n\n<p>Inside the Roamless app, you can also see the&nbsp;<strong>status of your eSIM and real-time data usage<\/strong>. If the counter decreases as you browse, the service is clearly active.&nbsp;<\/p>\n\n\n\n<p>Finally, test something practical: open Google Maps, send a WhatsApp message, or upload a photo. If it works, your eSIM is running. But if there\u2019s no response or speed is too slow even with good coverage, it\u2019s time to apply the earlier steps or contact support.&nbsp;<\/p>\n\n\n\n<p>If all tests show no response, the issue might come from the service\u2019s own limits, not your phone. If you bough a Revolut eSIM and it doesn&#8217;t work, read our guide about <strong><a href=\"https:\/\/passporterapp.com\/en\/blog\/viajes\/revolut-esim-not-working\/\" target=\"_blank\" rel=\"noreferrer noopener\">what to do when your Revolut eSIM is not working<\/a><\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-roamless-issues\"><span class=\"ez-toc-section\" id=\"Frequently-asked-questions-about-Roamless-issues\"><\/span><strong>Frequently asked questions about Roamless issues<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1759898985514\"><strong class=\"schema-faq-question\"><strong>What should I do if my Roamless eSIM doesn\u2019t work when arriving in a new country?<\/strong><\/strong> <p class=\"schema-faq-answer\">The best option is to enable flight mode for a few seconds and restart the device so the local network detects the eSIM. Sometimes, it just needs a few minutes to connect. But if the wait takes too long, check your settings to ensure the correct data line is active.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1759898988277\"><strong class=\"schema-faq-question\"><strong>Can I use the Roamless eSIM for calls and SMS?<\/strong><\/strong> <p class=\"schema-faq-answer\">Not yet. The Roamless eSIM only allows calls through its app using credit, just like a VoIP service. Traditional SMS and local numbers aren\u2019t available yet, so most travellers keep using WhatsApp, iMessage, or Telegram to stay in touch.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1759898989057\"><strong class=\"schema-faq-question\"><strong>What happens if I have problems with my Roamless eSIM in a place with poor coverage?<\/strong><\/strong> <p class=\"schema-faq-answer\">In some countries, coverage depends on Roamless\u2019s agreement with local operators. This means the connection may be unstable in certain areas. If you notice frequent drops, try switching networks manually in your phone\u2019s settings to improve the signal.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1759898989921\"><strong class=\"schema-faq-question\"><strong>How can I tell if my data is being used correctly?<\/strong><\/strong> <p class=\"schema-faq-answer\">Inside the Roamless app, you can check in real time how much data you\u2019ve used. If the counter doesn\u2019t change while browsing, the eSIM might be inactive, so review your network settings. But if usage appears and you still have no internet, contact support so they can check your profile.<\/p> <\/div> <\/div>\n","protected":false},"excerpt":{"rendered":"<p>If you&#8217;ve reached your new destination and the&nbsp;Roamless eSIM isn&#8217;t working, it&#8217;s normal to feel confused: Did I do something wrong, or is it the service&#8217;s fault? Don\u2019t worry, it\u2019s usually about small details you can fix by checking each possible cause calmly before giving up.&nbsp; In this guide, we\u2019ve gathered the most frequent causes and practical solutions. We&#8217;ll also explain when it makes sense to contact support to understand what\u2019s behind\u00a0Roamless eSIM problems. Sometimes it\u2019s the phone itself, other times it\u2019s the local network, or even an activation that didn\u2019t finish because of an unstable Wi-Fi. A small adjustment before considering other options like\u00a0Holafly eSIM. Why doesn\u2019t the Roamless eSIM activate? Roamless explains that an eSIM may fail to activate for three main reasons:\u00a0device,\u00a0network, or\u00a0settings.\u00a0Although these issues usually resolve quickly, many travellers prefer to [&hellip;]<\/p>\n","protected":false},"author":183705640,"featured_media":33357,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_coblocks_attr":"","_coblocks_dimensions":"","_coblocks_responsive_height":"","_coblocks_accordion_ie_support":"","jetpack_post_was_ever_published":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[1520],"tags":[1516],"class_list":["post-33352","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-esim","tag-esim"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.0) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Roamless eSIM not working: causes, solutions, and alternatives<\/title>\n<meta name=\"description\" content=\"Is your Roamless eSIM not working? 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